I will put your professional needs as a buyer in front of my own personal needs
I will put the needs of your company and your company's needs in a solution first
The Right to Information
I will provide information about the product or service in the manner that you request
I will make time to work with you and demonstrate my product and services according to your schedule.
The Right to the Facts
I will provide you with the benefits and drawbacks of the solution(s) I recommend without exaggeration or withholding information
I will advise you on each product and/or service I sell as it relates to your organization's business requirements, financial capabilities, and usage requirements
The Right to a Fair Price
I will offer solutions which are within reach of your organization's financial ability and comfort level
I will offer my products and services at pricing that represents what is considered fair in the marketplace
I will negotiate in good faith
The Right to Respect
I will uphold my duties of buyer loyalty, obedience, confidentiality, disclosure, accounting, and due care
The Right to Confer
I will respect your right to obtain advice from others on your buying team as well as others whom you trust
I agree to help you through the due diligence phase of your purchase by providing requested documentation and buying support (if requested)
The Right to Objective Advice
I will make recommendations to you based on your needs as a buyer
I agree to make every appropriate solution available to you that meets or exceeds your stated needs and wishes and which my organization sells
The Right to Confidentiality & Disclosure
I will keep information about you and your organization confidential
I will disclose potential conflicts of interest to all relevant parties
The Right to Professional Competency & Integrity
I will act in accordance to the UPSA Ethical Code and Code of Conduct at all times in our buying-selling relationship
I will do everything I can to make the transaction go as smoothly as possible for you
The Right to Expedient Service
I will return calls and contact requests diligently, and I will keep you informed
If requested, I will give you a proposal of the actual deliverables and scope of our engagement before you make an offer to purchase it
The Right to Comfort and Confidence
It is my desire that you are comfortable and confident in my ability to serve you at all times
The Right to Exit
Therefore, if at any time, you desire to cancel this relationship before the contracting phase, I will honor your wishes